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Privacy Policy

PT VKOOLINDO LESTARI · Last updated: 5 October 2026

This Privacy Policy explains how PT VKOOLINDO LESTARI ("we", "us") collects, uses, stores, and protects your personal data when you use our applications, WhatsApp services, websites, and devices (together, the "Services"). By using the Services, you agree to the practices described in this policy.

The Indonesian version of this document is the governing version. This English version is provided for convenience.

1. Data Controller

• Name: PT VKOOLINDO LESTARI
• Address: Gunung Sahari Raya No 20. Jakarta Pusat
• Privacy email: [email protected]
• Phone: 0216261333

2. Data We Collect

Depending on the service you use, we may collect:

• Identity and contact data: name, phone number/WhatsApp number, and email address.
• Additional identity data for transactions: identity number (e.g. KTP) and vehicle plate number, where required for orders, installation, or warranty.
• Vehicle data: make, model, and chassis number (VIN) for price simulation, installation, and warranty services.
• WhatsApp conversation data: message content, images, documents, and message metadata (time, sent/read status) that you send to our business number through the WhatsApp Business Platform.
• WhatsApp profile name: the display name set in your WhatsApp account, which we receive from WhatsApp when you send a message.
• Transaction and payment data: order history, carts, and payment status. We do not store card or bank account details; payments are processed by a third-party payment provider.
• Digital signatures and forms: signatures and form entries (e.g. checklists or handover forms) that you complete directly or through a link we send you.
• IoT device data: device IDs and telemetry data sent by devices you use or install together with our services.
• Technical and session data: IP address, device and browser type, activity logs, and cookies and session data needed for login and security.
• Data from Meta/WhatsApp: only data sent by the WhatsApp Business Platform as described in the conversation and profile name points above.

3. How We Use Your Data

• To provide, operate, and improve the Services, including answering questions and processing your requests.
• To send information about products, price simulations, orders, payments, installation, and warranty services.
• To manage WhatsApp conversations, including handing conversations over to our customer service team.
• To send transactional notifications and service information by WhatsApp and email.
• To monitor and maintain IoT devices connected to our services.
• To comply with legal obligations, prevent fraud, and keep our systems secure.
• To analyze how the Services are used so we can improve them (in aggregated or de-identified form where possible).

4. Legal Basis

We process personal data based on your consent, the performance of a contract or your service request, legal obligations, and our legitimate interest in keeping the Services secure and of good quality, in accordance with Indonesia's Personal Data Protection Law (Law No. 27 of 2022).

5. Sharing and Disclosure

We do not sell your personal data. Data may be shared with:

• Meta Platforms, Inc. and WhatsApp LLC, as providers of the WhatsApp Business Platform, in accordance with their privacy policies and terms.
• Payment providers (e.g. Espay) to process your payments.
• Email service providers to send transactional and notification emails.
• Other trusted service providers that help us operate the Services (e.g. hosting and storage), only as far as necessary and under confidentiality obligations.
• Our authorized internal team, as needed to provide the Services.
• Authorities, where required by law or valid legal process.

6. Storage and Security

We keep data only for as long as necessary for the purposes described above or as required by law. We apply reasonable technical and organizational measures, including encryption of sensitive credentials, access restrictions, and activity logging, to protect your data from unauthorized access, alteration, or disclosure. No system is completely secure; if a significant incident occurs, we will notify you as required by law.

7. International Data Transfers

Some parts of the Services (including Meta/WhatsApp infrastructure and our email or payment providers) may process data outside Indonesia. In such cases, we ensure a level of protection that is equivalent to what applies under the relevant regulations.

8. Your Rights

Subject to applicable law, you have the right to:

• Access and obtain a copy of your personal data.
• Request correction of inaccurate data.
• Request deletion of your data and/or withdraw consent you have given.
• Object to or request restriction of certain processing.

To exercise these rights, contact us at [email protected].

9. How to Delete Your Data (Data Deletion Instructions)

You can request deletion of your personal data by:

1. Sending an email to [email protected] with the subject "Data Deletion Request", including the WhatsApp number or email address you registered with.
2. Or contacting our customer service WhatsApp number and making the same request.

We will process your request within the period required by law (generally no more than 14 working days) and confirm it to you. Data that we must keep because of legal obligations or transaction records (e.g. payment and warranty records) may be retained as permitted by applicable regulations.

10. Children

The Services are not intended for children under 18 without the supervision of a parent or guardian. If we become aware that we have collected a child's data without valid consent, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with the latest update date. Continued use of the Services after changes means you accept the updated policy.

12. Contact Us

Tim Support
Gunung Sahari Raya No 20. Jakarta Pusat
[email protected]